Return policy

1. Return Period:
Customers have the right to return their order within 14 days of receiving it without providing a reason.

2. Return Conditions:
Products must be returned in their original condition and packaging. Items that are used, damaged, or incomplete are not eligible for return.

3. Return Process:
Contact our customer service (shop@brusselsmarathon.be) to initiate a return. Follow the instructions you receive for returning your order.

Returns should be sent to:

Attn: Brussels Marathon Shop Return
The Working Group
Generaal de Wittelaan 15
2800 Mechelen
Belgium

4. Refund:
Upon receiving and inspecting the return, the full purchase amount, including standard shipping costs, will be refunded within 14 days. The product can also be exchanged for the same product in a different size, provided that the product is in stock. Return shipping costs are the responsibility of the customer.

5. Helpdesk:
For questions or special situations, please contact our customer service. We are happy to assist you.